Refund policy

At La Salsa Market, we want you to be completely satisfied with your purchase. You have 30 days from the date your order is delivered to request a return or an exchange. We accept returns for both defective and non-defective products.

1. Return Conditions

To qualify for a return or exchange, items must meet the following criteria:

Condition: Only new, unopened products in their original packaging will be accepted.
Exchanges: We accept exchanges for items of the same value if they meet the "new" condition requirements.
Vape Policy: You must be 21 years of age or older to purchase vape products. All vape sales are strictly non-refundable and non-exchangeable unless the item arrives damaged or defective.

2. How to Start a Return

All returns are handled via mail for your convenience.

Step 1: Contact us via email at sales@lasalsamarket.shop to initiate the process.
Step 2: Once approved, we will provide you with a downloadable and printable shipping label via email.
Step 3: Pack your items securely and mail them to our physical address it will showing on the return shipping Label.

3. Return Fees & Costs

We believe in transparent pricing with no hidden costs:

Return Shipping: We provide the return label at no cost to you (Free Returns).
Restocking Fee: We do not charge any restocking fees.

4. Refunds

Once we receive and inspect your return, we will process your refund.

Refund Timeline: We will issue your refund to your original payment method within 30 business days.
Damaged Items: If your order arrives damaged or defective, please contact us immediately so we can prioritize your replacement or refund at no additional cost.